Jun 23, 2022

Home Depot Canada Return Policy Explained

Ever wondered what items you can return easily to your local Home Depot in Canada? Take a look at the return policy of this popular hardware store.

The process is usually simple: just take your purchase back to Home Depot and get a refund for your purchase. You need to have a couple of things in your hand, though:

  • a copy of your receipt or shipping confirmation email (for online purchases)
  • the credit card you used to make the purchase
  • a valid piece of ID (if asked)

The return desk works during the regular store hours.

If you are too busy to go to the store, Home Depot has a way to return your purchase via the closest UPS store. You will need to fill out the details on the Home Depot site first, in the Return Items section. 

Unlike the giants like Costco or Walmart, Home Depot's return policy has more conditions.

Return Period

The majority of new, unopened items can be returned to Home Depot within 90 days after the purchase. 

If you made your purchase with any of these:

  • The Home Depot Consumer Credit Card
  • The Home Depot Commercial Revolving Charge
  • The Home Depot Commercial Account

your return period is 365 days.

Missing Receipt

If you are missing your receipt, it's not a lost case. Home Depot should be able to locate your order in their system. Receipts for purchases made with a credit or debit card or by check may be located in their system within 30 days of purchase

There are unfortunately some exceptions and exclusions that you need to know about.


Home Depot will accept the following items to be returned only within 30 days of your purchase:

  • Furniture
  • Area rugs
  • Gas powered equipment and tractors
  • Generators
  • Consumer electronics like TVs or computers

In addition, you cannot return flammable liquids or gases by mail, even if the item has been drained. These items are NOT returnable by mail: lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. You can return them in store only.


According to the Home Depot return policy, plants, perennials, trees, and shrubs have 1 year guarantee. If you bought a plant online and received it damaged, Home Depot can replace it for you if you contact them within 3 days after your shipment arrived. Their customer service number in North America is 1-800-430-3376.

Unfortunately, this 3-day policy does not apply to cut flowers or other floral decorations.

Bonnie Plants

There is a different set of return rules to Bonnie plants. When you use Bonnie plants with Miracle-Gro soils and/or plant foods, Home Depot guarantees you will get a harvest. But if your Bonnie plants do not produce in the course of the growing season (March - October), you are entitled to a refund for your plant and Miracle-Gro purchase. What should you do?

1. Bring in your Bonnie plant and purchase receipt to your local Home Depot.
2. Your purchase must have been within the last 12 months.

Non-Refundable Products

The following products are non-returnable and refundable at Home Depot.

  • Gift cards and store credits
  • Whole house generators
  • Utility trailers
  • Cut flowers
  • Labor, delivery, installation services
  • Product samples  (e.g. paint, flooring, fabric, wallpaper)
  • Custom products, including custom blinds.

Return Policy on Paint

Home Depot has a separate set of rules about paints. If you are not satisfied with your interior or exterior liquid paint purchase, you can bring your paint and receipt back to the store within 30 days of purchase. 

Home Depot can correct it all by giving you a comparable can of paint.

The paint policy has an important exclusion - it does not cover these cases:

  • Improperly prepared surfaces
  • liquid stains
  • color samples
  • special order
  • non-stock products
  • 3rd parties and marketplaces
  • labor and installation


Home Depot's return policy is pretty generous, but it may be less generous than Costco's. Also, Home Depot reserves the right to limit any return guarantee at their discretion if they suspect abuse or fraud.

Need more information about Home Depot? See how you can save at this store in Canada.